Email our help email (coming soon)
If you're writing from a different address, tell us your account's email, so we know which account it's about. Never send your password: we'll never ask for it.
Quick answers
- Forgot your password? We'll email you a link to set a new one, from the forgotten password page. Can't see it? Look in your spam folder.
- Can't get into your email either? Email us from another address, with your account's name and email. If you've bought gems, add the receipt Stripe emailed you: it helps us check the account is yours.
- Paid, but no gems? Gems usually arrive within a minute. If they still haven't after an hour, email us with the receipt.
- Want a refund? See the refund policy.
- Want your account deleted? You can do it yourself: go to your profile, then Account, then Delete my account.
- A parent or guardian? You can ask us about a purchase your child made, or their account. Tell us the email their account uses.
- Something wrong in the game? Tell us what happened, and which device and web browser you were using.
When we'll reply
Island Empire is a small independent game, so a reply can take a few days. Thanks for waiting!